We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.
We may need to change this policy from time to time to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and any manner of disclosure of information. Please refer to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Security Policy
- Peach Payments process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents, and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
- Peach Payments is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Peach Payments Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- Peach Payments continually reviews and enhances its security in line with technological changes.
Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
Shipping:
International Orders:
Your order will be shipped using FedEx International
Average shipping period of 20 working days from the date of order dispatched.
- International Shipment will be to the door-to-door delivery
Local Orders:
Your order will be shipped via FedEx International of or in-house Delivery.
Average shipping period of 7-10 working days from date of order dispatched.
If you would like your parcel to be delivered by a specific date, please let us know via email and we can arrange a specialized courier company to deliver your parcel at an added charge (NOTE: overnight courier fees may be expensive).
Our postage costs are calculated at standard air mail rates based on your selected delivery destination and the dimensions and weight of the items you order.
NOTE: Please ensure the correct shipping address is provided from the onset as title and risk will pass to you once the order has left our premises.
Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place, every attempt will be made to contact you to make arrangements for re-shipment.
Carole Nevin Designs is not responsible for lost or stolen packages nor are we responsible for additional shipping charges if the packaging is returned to our workshop because of an address error, customer absence or package refusal.
If it is your first parcel that has gone missing we will gladly replace it, if you have not received your parcel within 3 months from the date of dispatch; however we do not offer full refunds each case will be assessed on Merit.
If an address needs to be changed after the order has been placed, we will do our best to make the necessary changes, but we cannot be held responsible for packages that have already been shipped.
Carole Nevin Designs cannot track parcels once they have left South Africa. We cannot be held responsible if your package is held at your post office or returned to us. Most packages are delivered without a problem, although sometimes it takes time. Please be patient and contact your local post office if your parcel is delayed. Carole Nevin Designs is also not responsible for any other Vat charges or additional custom charges you might incur upon collection of the parcel.
Damaged goods:
If your order arrives damaged or somehow you are not happy with the order, please contact us immediately and send us a photo of the item and packaging. Any items damaged items will be replaced by us.
Order processing
Order processing will not begin until we receive a confirmed order and full payment.
Refunds/returns Policy
Refunds:
Should you for any reason wish to cancel your purchase you will be liable for a 20% (of total order) handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
NOTE: It should be well noted that our products are handmade and as such there will be a certain degree of irregularity with the designs and colours which gives them their handcrafted appeal.
WE do not offer REFUNDS on parcels that have been returned to us due to customers’ absence, package refusal or address error.
Return shipments:
For local customers we recommend that you use Speed Services Couriers (South African Postal Services) or Aramex for all returns as it offers shipment tracking through a 24-hour customer helpline. Should you choose to use a courier that does not offer a tracking facility and the goods are lost, then no refund or return will be considered.
International customers should make use of a courier that offers:
- Shipment tracking.
- Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
